Returns & Refunds

Return Policy
At Earcentricshop, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we accept returns within 30 days of the delivery date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

How to Initiate a Return
To initiate a return, please contact our customer service team at info@earcentricshop.com. Provide your order number and details of the product you wish to return. Our team will guide you through the return process.

Refund Policy
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 7-10 business days.

Shipping Costs

• Free Shipping: We offer free shipping on all orders over $35. For orders under $35, a shipping fee of $6.99 applies.
• If you return an item that was part of an order with free shipping, the original shipping cost will not be refunded unless the return is due to our error (e.g., defective or incorrect item).

Exchanges
If you wish to exchange an item, please follow the return process and place a new order for the desired item.

Non-Returnable Items
Certain items are non-returnable for hygiene reasons. Please check the product description before making your purchase to ensure you are aware of any return restrictions.

Contact Us
If you have any questions regarding our Returns & Refunds policy, please contact us at info@earcentricshop.com. We are here to assist you.

Address: Xiamen Torch Hi-Tech Zone (Xiangan) Industrial Zone, No. 1181, Fangfangshan South Road